Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales.us@peleman.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales.us@peleman.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales.us@peleman.com.
Acceptance of Terms of Usage
These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.
Peleman Industries, Inc. reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
Returns
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. We do not guarantee color match including reorders. Colors on screen look different than printed material.
Machines - 30-Day Return Window
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Eligibility: Returns are accepted within 30 days from the delivery date.
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Condition: The machine must be unused, in its original packaging, with all accessories and manuals included.
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Process: Contact our support team at sales.us@peleman.com to initiate a return. You’ll receive instructions and a return label (if applicable).
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Shipping Costs: Customers are responsible for return shipping costs unless the machine is defective, or the return is due to our error.
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Refunds: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. A 15% restocking fee may apply for non-defective returns.
Stepping Up to a Larger Machine
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If you’re looking for a higher-capacity binding machine, we offer an upgrade program. Within the 30-day return period, contact us to discuss exchanging your current machine for a larger model. The original machine must be in new condition. You’ll only pay the price difference for the upgraded model, plus any applicable shipping fees. Reach out to sales.us@peleman.com for personalized assistance.
Warranty
Peleman Industries, Inc. neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. Peleman Industries, Inc. may but does not guarantee the replacement of the defective product or credit the amount of the purchase price.
Machines
The current standard warranty for Peleman binding machines is 1 year (12 months) from the date of purchase. This warranty covers manufacturing defects and malfunctions, offering a no-questions-asked replacement or repair process within the warranty period.
Limitation of Liability
Peleman Industries, Inc. will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody's performance or nonperformance of our obligations. Peleman Industries, Inc. shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Peleman Industries, Inc. responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Peleman Industries, Inc. and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person’s right to privacy or other personal rights.
Cancellations and Refunds
Peleman Industries, Inc. and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed.