Refund policy

Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

Peleman Industries, Inc. reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

Returns

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. We do not guarantee color match including reorders. Colors on screen look different than printed material.

Machines - 30-Day Return Window

Eligibility: Returns are accepted within 30 days from the delivery date.
Condition: The machine must be unused, in its original packaging, with all accessories and manuals included.
Process: Contact our support team at sales.us@peleman.com to initiate a return. You’ll receive instructions and a return label (if applicable).
Shipping Costs: Customers are responsible for return shipping costs unless the machine is defective, or the return is due to our error.
Refunds: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. A 15% restocking fee may apply for non-defective returns.

Stepping Up to a Larger Machine

If you’re looking for a higher-capacity binding machine, we offer an upgrade program. Within the 30-day return period, contact us to discuss exchanging your current machine for a larger model. The original machine must be in new condition. You’ll only pay the price difference for the upgraded model, plus any applicable shipping fees. Reach out to sales.us@peleman.com for personalized assistance.

Warranty

Peleman Industries, Inc. neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. Peleman Industries, Inc. may but does not guarantee the replacement of the defective product or credit the amount of the purchase price.

Machines

The current standard warranty for Peleman binding machines is 1 year (12 months) from the date of purchase. This warranty covers manufacturing defects and malfunctions, offering a no-questions-asked replacement or repair process within the warranty period.

Limitation of Liability

Peleman Industries, Inc. will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody's performance or nonperformance of our obligations. Peleman Industries, Inc. shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Peleman Industries, Inc. responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Peleman Industries, Inc. and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person’s right to privacy or other personal rights.

Cancellations and Refunds

Peleman Industries, Inc. and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed.